Refund policy

Last updated: August 10, 2026

1. Overview

Supercar is an online store operated by Nestrient LLC ("Supercar," "we," "us," or "our"), a limited liability company organized under the laws of the State of Colorado, United States.

Nestrient LLC 1500 N Grant St Ste N Denver, CO 80203 United States Email: support@supercar.com

We sell a single product: heavy duty custom-fit car floor mats for cars, SUVs, and trucks. Every set is manufactured to the vehicle details you select at checkout, so this policy explains exactly what happens when a set arrives damaged, does not fit, or is simply not what you wanted.

Here is the short version:

Everything below explains these terms in full. If anything is unclear, email us before you buy and we will answer in writing.

2. Return Window

You have 30 calendar days from the date your order is delivered to request a return. The delivery date is the date shown in your carrier tracking.

Requests received after day 30 fall outside this policy. If your set has a manufacturing defect, please see Section 11 instead — the one-year warranty applies for a full year regardless of the 30-day return window.

3. Condition of Returned Mats

We want you to be able to check the fit before you decide. Unpacking the mats and laying them in your vehicle to test the fit does not void your return.

To be accepted, a returned set must:

• Include every piece of the set you ordered (a 4–5 seat set must come back complete, front and rear)

• Be returned in its original packaging, or packaging that protects it equally well

• Not have been driven on beyond a short test fit

• Not be cut, trimmed, drilled, glued, or otherwise modified

• Be free of stains, spills, pet hair, salt, ice melt residue, strong odors, or chemical cleaners

Mats are inspected on arrival at our returns facility. If a set arrives in a condition that does not meet the above, we will email you photos of the issue and explain the decision before we act.

A note on new-product odor: PU leather mats can carry a mild manufacturing smell for the first few days. This is normal, fades with airing, and is not a defect. If the smell persists after two weeks of normal use, contact us — we will treat it as a quality issue.

A note on color: Screen calibration varies between devices, so the shade you see online may differ slightly from the mats you receive. A slight variation in shade is not a defect. If the color you receive is not the color you ordered, that is our error and Section 10 applies.

4. Fitment Issues

Because every set is cut to the vehicle details you select, fitment is the most common reason for a return. We separate fitment problems into two cases, and we handle them differently.

4.1 The details you submitted were correct, but the mats do not fit

This is our responsibility. If you selected the correct car make, model, car year, number of seats, and steering wheel position, and the set still does not fit your vehicle, we will:

1. Ask for a few photos of the mats laid in the vehicle so our production team can identify the discrepancy

2. Manufacture a corrected set and ship it to you free of charge, or issue a full refund — your choice

3. Pay for return shipping, or in some cases tell you to keep the original set

You pay nothing in this scenario. This applies for the full one-year warranty period, not just 30 days, because a fitment error is a manufacturing error.

4.2 The details submitted did not match your vehicle

If the set was manufactured correctly to the details submitted at checkout, but those details did not match the actual vehicle — for example, the wrong model year, the wrong trim, or the wrong steering wheel side — the set is still returnable under the standard 30-day window in Section 2. You pay return shipping, and there is no restocking fee.

As a one-time courtesy, we will also remanufacture the set to your corrected vehicle details for the cost of shipping only, instead of a refund, if you prefer to keep the product. Email us and we will explain both options before you decide.

Please check your vehicle details carefully before you order. Your model year and trim are printed on the driver's door jamb sticker. If you are unsure which option to select, email support@supercar.com before ordering and we will confirm the correct fitment for you.

5. What We Cannot Accept

We cannot accept a return in the following cases:

• The request is made more than 30 days after delivery, and the issue is not a manufacturing defect covered by the warranty

• The set was shipped back to us without a return authorization (see Section 6)

• The set is incomplete, altered, or in a condition described in Section 3

• The set was damaged after delivery by an accident, a spill, a pet, cargo, or a chemical cleaner

• The set was sold as a clearly marked final-sale or clearance item

We do not sell gift cards, downloadable products, or personal care items, so no exclusion for those categories applies here.

6. How to Start a Return

Do not ship anything back before you contact us. Packages sent to our business address, to the manufacturer, or to a PO box cannot be processed and may be refused.

1. Email us. Send a message to support@supercar.com with the subject line "Return Request."

2. Include: your order number, the email address used at checkout, the reason for the return, and — for any damage or fitment issue — clear photos taken on a flat, well-lit surface.

3. Wait for authorization. We reply within 1 business day with a return authorization number and the correct return address. If we are covering return shipping, your prepaid label comes in the same email.

4. Pack the set so it is protected in transit. Reuse the original box if you still have it.

5. Ship it and send us the tracking number. Keep your proof of shipment until the refund appears.

We do not require an unboxing video. Clear photographs are enough.

7. Return Shipping Costs

Outbound shipping on your original order is free, so there is nothing to deduct from your refund for it. We do not charge a restocking fee in any scenario.

If you use your own carrier, we recommend a trackable service. We cannot issue a refund for a return package that never reaches us and cannot be traced.

8. Refunds

Once your return arrives, we inspect it within 3 business days and email you the outcome — approved or declined, with the reason.

Approved refunds are issued to the original payment method within 5 business days of approval. We cannot refund to a different card, a different account, or by store credit unless you ask for store credit specifically.

After we issue the refund, your bank or card issuer typically takes a further 5 to 10 business days to post it to your statement. That period is controlled by your bank, not by us.

Your refund covers the full price you paid for the product, plus any sales tax charged. Because U.S. shipping is free, there is no separate shipping charge to refund.

Late or missing refunds

If more than 10 business days have passed since we told you the refund was issued and you still do not see it:

1. Check your bank account and card statement again, including pending transactions

2. Contact your card issuer — posting times vary

3. If it still has not appeared, email support@supercar.com with the subject line "Missing Refund" and your order number. We will send you the transaction reference so your bank can trace it

9. Exchanges

Because each set is made to order, we handle exchanges in one of two ways:

• If the exchange is due to our error or a defect — we ship the replacement set as soon as we confirm the issue from your photos. You do not pay anything, and in many cases you do not need to return the original set.

• If the exchange is a change of preference — for example, a different color — we process it as a return under Section 2 followed by a new order. This is because your replacement set has to be manufactured from scratch to your specifications.

10. Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If the set is damaged, defective, or is not what you ordered:

1. Email support@supercar.com within 7 days of delivery with the subject line "Damaged or Incorrect Order"

2. Attach photos showing the problem clearly, plus a photo of the shipping label on the box

3. Keep the original packaging until the case is closed

We will confirm the issue and then ship a replacement set free of charge or issue a full refund, whichever you prefer. You will not be asked to pay return shipping.

Lost packages

If tracking shows no movement for 10 business days, or shows delivered when you have not received the parcel, email us with the subject line "Missing Package." We will open a trace with the carrier. If the parcel is not located within a further 10 business days, we will replace it or refund it in full — your choice. We will not ask you to obtain paperwork from the post office yourself.

Undeliverable packages

If a parcel is returned to us because the shipping address supplied at checkout was incomplete or incorrect, we will contact you. You may have it reshipped by paying the reshipping cost, or receive a refund of the product price less the actual return freight we were charged. We will tell you that exact amount before we process anything.

11. One-Year Limited Warranty

Every set is covered by a one-year limited warranty from the date of delivery against manufacturing defects, including:

• Stitching that comes apart under normal use

• Separation or delamination of the surface layer from the backing

• Failure of the anti-slip backing

• Material cracking or splitting that is not the result of damage or misuse

The warranty does not cover:

• Normal wear from ordinary use

• Cuts, tears, punctures, or abrasion from cargo, tools, pets, or footwear

• Damage from accidents, flooding, or spills

• Damage from road salt, ice melt chemicals, solvents, bleach, or aggressive cleaners

• Fading from prolonged direct sunlight beyond what is normal for the material

• Any set that has been cut, trimmed, or modified

• Any set installed in a vehicle other than the one it was manufactured for

To make a warranty claim, email support@supercar.com with the subject line "Warranty Claim," your order number, and photos of the defect. We respond within 1 business day. Approved claims are resolved by repair, replacement, or refund, at our option and at no cost to you.

This warranty is offered by Nestrient LLC and applies to the original purchaser. It does not affect any rights you may have under applicable state or federal law.

12. Order Cancellations

Because your set enters production shortly after you order, cancellation is time-sensitive. Full details are on our Cancellation Policy page. In short: contact us as early as possible, and if production has not yet begun we will cancel and refund in full.

If your order has already shipped, it cannot be canceled — but you can still return it under this policy.

13. Chargebacks

If something has gone wrong, please email us first. Almost every issue is resolved faster by us than by a bank dispute, and we will not argue with a reasonable request.

If you open a chargeback while a return or warranty claim is already in progress, the two processes conflict and your resolution will be delayed until your card issuer closes its investigation.

14. Your Legal Rights

Nothing in this policy limits any right you have under the Colorado Consumer Protection Act, the consumer protection law of your own state, or applicable federal law. Where a legal right gives you more protection than this policy, that legal right applies.

15. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top always reflects the current version. The policy that applies to your order is the version published on the date you placed it, so a change we make later will never reduce the rights attached to an order you have already paid for.

16. Contact Us

Nestrient LLC (doing business as Supercar) 1500 N Grant St Ste N Denver, CO 80203 United States

Email: support@supercar.com Support hours: Monday through Friday, 9:00 AM to 5:00 PM Mountain Time, excluding U.S. federal holidays Response time: within 1 business day

Useful subject lines: "Return Request," "Damaged or Incorrect Order," "Warranty Claim," "Missing Package," "Missing Refund."

Company Name: Nestrient LLC

Company Address: 1500 N GRANT ST STE N, DENVER, CO 80203, United States

Shop Name: Supercar

Brand Name: Supercar

Support Email: support@supercar.com