Shipping policy

Last updated: August 10, 2026

1. Overview

Supercar is an online store operated by Nestrient LLC ("Supercar," "we," "us," or "our"), a limited liability company organized under the laws of the State of Colorado, United States.

Nestrient LLC 1500 N Grant St Ste N Denver, CO 80203 United States Email: support@supercar.com

Every mat set is manufactured to the vehicle details you select at checkout, so your order includes a short production period before it ships. This policy explains exactly how long each stage takes, what we do if we fall behind, and what happens if a parcel goes missing.


Where we ship	United States only
Shipping cost	Free on every order
Production time	2–4 business days
Transit time	4–8 business days
Total estimated delivery	6–12 business days from order
Tracking	Emailed within 1 business day of shipment
If we run late	We email you before the window expires and you may cancel for a full refund
Questions	Email support@supercar.com with the subject line Order Status

2. Where We Ship

We ship only to street addresses within the United States, including Alaska and Hawaii.

We cannot currently deliver to:

Addresses outside the United States
APO, FPO, and DPO military addresses
PO boxes — our carriers require a street address for a parcel of this size
Freight forwarders and package consolidation services

If your only mailing address is a PO box, email us with the subject line Order Status before you order and we will tell you whether we can find a workable option.

Deliveries to Alaska and Hawaii are still free, but transit typically takes 3–5 business days longer than the estimate in Section 1.

3. Shipping Cost

Standard shipping is free on every order, with no minimum. There are no handling charges, no processing fees, and no fuel or oversize surcharges. The total shown on the final checkout screen is the total you pay.

We do not currently offer expedited or express shipping. If you need a set by a specific date, email us with the subject line Order Status before you order and we will tell you honestly whether it is achievable.

4. How Long It Takes

Your order moves through two stages.

Stage	Time	What happens
Production	2–4 business days	Your set is cut, assembled, and quality-checked to the car make, model, car year, number of seats, steering wheel position, and color you selected
Transit	4–8 business days	The carrier moves your parcel to your address
Total	6–12 business days	From the day your order is accepted to the day it arrives

These are estimates based on our normal operating experience, not guarantees. Section 6 explains what happens if we cannot meet them.

Production does not begin until your payment is confirmed and your order is accepted. If the payment or address information you provided is incomplete or fails verification, production is paused until we resolve it with you, and the estimate above starts over from that point.

5. Order Cutoff and Business Days

Orders placed before 5:00 PM Mountain Time on a business day begin processing the same day. Orders placed after that time, or on a weekend or U.S. federal holiday, begin processing on the next business day.

Throughout every Supercar policy, a business day means Monday through Friday, excluding U.S. federal holidays. Weekends and federal holidays are not counted in any timeframe we quote.

We ship Monday through Friday only. Carriers do not collect from us on weekends or federal holidays.

6. If We Cannot Ship On Time

This is the part most shipping policies skip, so we want to be specific.

Federal law requires us to have a reasonable basis for the delivery estimate we advertise, and to give you a real choice if we cannot meet it. Here is exactly what we do:

We contact you before the window closes. If we learn that your set will not ship within the estimate in Section 4, we email you before that estimate expires — not after.
We give you a definite revised shipping date, and we tell you plainly that you may cancel instead and receive a full and prompt refund of everything you paid. If we honestly cannot predict the delay, we will say so rather than invent a date.
If the revised date is 30 days or less beyond our original estimate, you may accept it by doing nothing, or cancel at any point before the set ships. Our email will say this in plain language.
If the revised date is more than 30 days beyond our original estimate, we will not proceed unless you actively tell us to. Silence is not consent in that situation, and we will cancel and refund you.
Refunds for delay are issued promptly to your original payment method. We do not make you wait for the parcel to turn up first, and we do not require you to have received anything before we refund you.

The clock for all of this starts when we receive your completed order, not when your payment settles.

7. Tracking

You will receive a shipping confirmation email with a tracking number within 1 business day of your parcel leaving our facility.

Please allow up to 48 hours for the first scan to appear. A tracking number that shows no activity in its first two days usually means the carrier has not yet scanned the parcel into its network, not that anything is wrong.

If you have not received a shipping confirmation within 6 business days of ordering, email us with the subject line Order Status and your order number.

8. Split Shipments

A 4–5 seat set is normally packed and shipped as one parcel. Occasionally the front and rear pieces travel separately. If that happens we will send you a tracking number for each parcel and tell you which pieces are in which. You are never charged extra for a split shipment.

If one parcel arrives and the other does not within 3 business days of the first, email us with the subject line Missing Package.

9. Delivery and Risk of Loss

Carriers do not require a signature for our parcels by default. Please make sure the address you enter is one where a parcel can be safely left or received.

Risk of loss passes to you when the parcel is delivered to the address you provided.

10. Delayed, Lost, and Missing Parcels

Tracking has stopped moving

If tracking shows no movement for 10 business days, email us with the subject line Missing Package and your order number. We will open a trace with the carrier.

If the parcel is not located within a further 10 business days, we will replace the set or refund you in full — your choice. We will not ask you to obtain paperwork from the post office yourself, and we will not ask you to wait longer than that.

Tracking says delivered but nothing arrived

Before you contact us, it is worth checking around the property, with anyone else in the household, and with immediate neighbors, and waiting one further business day — carriers occasionally scan a parcel as delivered slightly ahead of the drop.

If it still has not appeared, email us with the subject line Missing Package. We will pull the carrier's delivery scan data, including the GPS coordinates of the scan where the carrier provides them, and work the case with you from there.

Carrier delays

Severe weather, natural disasters, carrier network disruption, and peak holiday volume can all add days to transit. These are outside our control, and Section 22 of our Terms of Service applies. We will keep you informed, and if a delay becomes unreasonable you may cancel for a full refund.

11. Incorrect Addresses, Address Changes, and Refused Deliveries

Please check your shipping address carefully at checkout. It is the single most common cause of a failed delivery.

Changing an address. We can change a shipping address only before your set enters production. Once production has begun, the address is locked because the shipping label is generated with the order. Email us immediately with the subject line Cancel Order if you need to correct an address — we will tell you straight away whether it is still possible. Our Cancellation Policy sets out the full timing.

Undeliverable parcels. If a parcel comes back to us because the address you supplied was incomplete or incorrect, we will contact you. You may either have it reshipped by paying the reshipping cost, or receive a refund of the product price less the actual return freight we were charged. We will tell you that exact amount before we process anything.

Refused deliveries. If you refuse delivery, we treat it as a return under our Return & Refund Policy. You will receive a refund of the product price less the actual return freight, and there is no restocking fee.

We will never abandon your parcel or keep your money because a delivery attempt failed.

12. Sales Tax and Delivery Fees

Prices on the Site are shown in U.S. dollars and do not include sales tax. Applicable sales tax is calculated and displayed at checkout based on your shipping address.

Where a state or local delivery fee applies — for example the Colorado Retail Delivery Fee on qualifying deliveries to Colorado addresses — it is shown as a separate line item at checkout, as required by law.

There are no other charges. No customs duties, no import taxes, no brokerage fees, and no fees collected on delivery. Because we ship only within the United States, none of those apply to your order.

13. Contact Us

Nestrient LLC (doing business as Supercar) 1500 N Grant St Ste N Denver, CO 80203 United States

Email: support@supercar.com Support hours: Monday through Friday, 9:00 AM to 5:00 PM Mountain Time, excluding U.S. federal holidays Response time: within 1 business day

Please note that the Denver address above is our business mailing address. It is not a returns facility — returns must be authorized first. See our Return & Refund Policy.

Company Name: Nestrient LLC

Company Address: 1500 N GRANT ST STE N, DENVER, CO 80203, United States

Shop Name: Supercar

Brand Name: Supercar

Support Email: support@supercar.com