Frequently Asked Questions

Supezcar sells automotive accessories, including heavy duty custom-fit floor mats for cars, SUVs, and trucks. Custom-fit products are cut and assembled to the vehicle details you choose at checkout.

If your question is not answered here, email support@supezcar.com — we reply within 1 business day.

Fitment

How do I know which product fits my vehicle?

You tell us. At checkout you select details such as car make, model, car year, number of seats, steering wheel position, and color. We manufacture your order to exactly those selections.

We cannot verify them for you, because we never ask for your VIN, license plate, or registration.

What if I am not sure about my model year or trim?

Check the sticker inside the driver's door jamb — your model year and trim are printed there.

If you are still unsure, email us before you order with the subject line Fitment Question. Tell us the year, make, model, and trim, how many seats, and whether your vehicle is left-hand or right-hand drive. We will confirm the correct configuration in writing before you pay.

We would much rather answer a question than process a return.

What does "4–5 seats" include?

A 4–5 seat set covers the front and rear footwells of a standard car or SUV. The product page tells you which pieces are included in each configuration before you add to cart.

Do you make products for right-hand drive vehicles?

Yes. Steering wheel position is one of the options you select, and the set is cut accordingly. A left-hand drive set will not fit a right-hand drive vehicle, so please check this selection carefully.

What if it arrives and does not fit?

That depends on why.

If your selections were correct and it still does not fit, that is our manufacturing error. Send us a few photos and we will remake it free of charge or refund you in full — your choice — and we pay the return shipping. This applies for the full one-year warranty period, not just 30 days.

If the selections did not match your actual vehicle, it is still returnable within 30 days with no restocking fee. You pay return shipping. As a one-time courtesy we will also remake it to your corrected details for the cost of shipping only, if you would rather keep the product.

Ordering, Changes, and Cancellation

Can I change my order after placing it?

Before production begins, yes — color, configuration, vehicle details, or shipping address. Email us with the subject line Cancel Order and tell us what to change.

Once production begins we usually cannot change it, because the material has already been cut to your specification and the shipping label is generated with the order.

Can I cancel my order?

Yes, and there is no cancellation fee at any stage.

Before production begins — canceled and refunded 100%.
After production begins, before shipment — if we can stop it, canceled and refunded 100%. If we cannot stop it in time, it ships, and you can refuse the delivery or return it. You still get every dollar back, and we pay the return shipping because you asked before it shipped.
After shipment — the order cannot be canceled, but your 30-day return window opens on delivery.

Full details are in Section 2 of our Return & Refund Policy.

Is there a time limit for canceling?

There is no clock. What matters is the production stage your order has reached.

Because production can begin the same business day you order, send the email as soon as you know. We use the timestamp on your email, not the time we reply — so if you email us at 11:00 PM, your cancellation is assessed as of 11:00 PM, not the next morning when we open it.

Do you have subscriptions or recurring charges?

No. We do not offer subscriptions, memberships, auto-replenishment, free trials, or recurring billing of any kind. You are charged once, for the order you place. Nothing renews and nothing appears on your statement later.

Shipping and Tracking

Where do you ship from?

Orders may be fulfilled from our U.S. or international partner facilities, including facilities in China, Vietnam, and India. The fulfillment location depends on product availability and the delivery destination.

We work with trusted shipping carriers, including USPS and other regional delivery partners, to deliver your order.

Your shipping confirmation email tells you which carrier is handling your parcel and gives you the tracking number. Delivery estimates differ depending on the fulfillment location — see "How long will my order take?" below.

Where do you ship to?

Street addresses within the United States only, including Alaska and Hawaii.

We cannot deliver to addresses outside the United States, to APO, FPO, or DPO military addresses, to PO boxes, or to freight forwarders. Our carriers require a street address for a parcel of this size.

Alaska and Hawaii are still free, but transit typically takes 3–5 business days longer.

How much is shipping?

Free on every order, with no minimum. No handling charges, no processing fees, no fuel or oversize surcharges. The total on the final checkout screen is the total you pay.

We do not currently offer expedited shipping. If you need an order by a specific date, email us with the subject line Order Status before you order and we will tell you honestly whether it is achievable.

How long will my order take?

Stage	Time
Production	2–5 business days
Transit — U.S. facility	5–10 business days
Transit — international facility	7–15 business days
Total	7–20 business days

These are estimates based on our normal operating experience, not guarantees. A business day means Monday through Friday, excluding U.S. federal holidays.

Orders placed before 5:00 PM Mountain Time on a business day begin processing the same day. Orders after that, or on a weekend or federal holiday, begin the next business day.

Delivery estimates may also be affected by holidays, customs clearance on international shipments, weather, carrier delays, or other circumstances beyond our control.

What if you cannot ship on time?

We email you before the estimate expires — not after — with a definite revised shipping date, and we tell you plainly that you can cancel instead for a full and prompt refund.

If the revised date is more than 30 days beyond our original estimate, we will not proceed unless you actively tell us to. Silence is not consent in that case.

Refunds for delay go out promptly. We never make you wait for a parcel to turn up before we refund you.

When do I get tracking?

You will receive a shipping confirmation email with a tracking number within 1 business day of your parcel leaving the fulfillment facility.

Please allow up to 72 hours for the first carrier scan to appear. This is normal, and is more common on international shipments, where the parcel may travel some distance before its first scan into the U.S. carrier network. It does not affect your estimated delivery date.

If you have not received a shipping confirmation within 7 business days of ordering, email us with the subject line Order Status.

My tracking has stopped moving. What now?

If there has been no movement for 10 business days, email us with the subject line Missing Package. We open a trace with the carrier.

If the parcel is not found within a further 10 business days, we replace the order or refund you in full — your choice. We will not ask you to get paperwork from the post office yourself.

Tracking says delivered but nothing arrived.

Check around the property, with anyone else in the household, and with immediate neighbors, then wait one more business day — carriers sometimes scan a parcel as delivered slightly ahead of the actual drop.

If it still has not appeared, email us with the subject line Missing Package. We pull the carrier's delivery scan data, including the GPS coordinates of the scan where the carrier provides them, and work the case with you.

Will I be charged customs duties or import fees?

No. When your order ships from one of our international partner facilities, we are responsible for any import duties and taxes, not you. You will never be asked to pay a customs charge, a brokerage fee, or any other fee on delivery.

The total shown on the final checkout screen is the total you pay. If a carrier ever contacts you asking for a payment before releasing your parcel, do not pay it — forward the message to support@supezcar.com and we will resolve it.

The Product

Will floor mats interfere with my pedals?

Not if they are installed correctly — and correct installation matters, so please read this one.

Remove your existing mat first. Never lay a Supezcar mat on top of a factory mat. Stacked mats can slide forward and trap a pedal.
Use your vehicle's retention hooks, posts, or clips to secure the mat. If the mat does not reach the anchors, stop and contact us.
Check pedal clearance before you drive. With the engine off, press the accelerator, brake, and clutch through their full travel and confirm nothing touches or restricts the mat.
Re-check every time you take the mat out and put it back.
Stop using the mat immediately if it shifts, curls, bunches, or touches any pedal, and contact us.

Can I trim the mats to fit better?

No. A trimmed mat is outside the warranty and may not sit safely against the retention points. If something does not fit, contact us and we will fix it properly.

Do the mats smell when new?

They can carry a mild manufacturing smell for the first few days. This is normal for the material, fades with airing, and is not a defect.

If the smell is still there after two weeks of normal use, contact us — at that point we treat it as a quality issue.

Will the color match what I see on screen?

Closely, but screen calibration varies between devices, so the exact shade may differ slightly. A slight variation is not a defect.

If the color you receive is not the color you ordered, that is our error — email us with the subject line Damaged or Incorrect Order and we will fix it at our cost.

How do I clean them?

Shake or vacuum out loose dirt, then wipe with a damp cloth and mild soap. Air dry fully before putting them back in the vehicle.

Avoid road salt residue, ice melt chemicals, solvents, bleach, and aggressive cleaners — damage from these is not covered by the warranty.

Will these void my vehicle's warranty?

Installing an aftermarket accessory does not by itself void a vehicle warranty. That said, Supezcar products are aftermarket accessories — not original equipment manufacturer parts — and we cannot make any representation about your specific manufacturer's warranty terms. Check with your dealer if you have concerns.

We are not affiliated with, endorsed by, or sponsored by any vehicle manufacturer. Vehicle make and model names are trademarks of their respective owners and are used only to identify fitment.

Returns, Refunds, and Warranty

Can I return an order if I simply do not like it?

Yes. You have 30 calendar days from delivery to request a return, and there is no restocking fee. You pay return shipping for a change of mind.

Laying a mat set in your vehicle to check the fit does not void your return. It just cannot have been driven on, cut, stained, or modified.

Email us with the subject line Return Request and wait for authorization before shipping anything back — packages sent to our Denver address cannot be processed.

Do you charge a restocking fee?

No. Not in any scenario.

Who pays return shipping?

We do if the order arrived damaged, is defective, is the wrong color or configuration, does not fit despite correct details being submitted, or is a cancellation we could not stop before shipment. You get a prepaid label.

You do for a change of mind, or if the vehicle details submitted did not match the vehicle.

Returns always go to a U.S. address that we provide with your return authorization. You will never be asked to ship a return overseas.

How long does a refund take?

For a cancellation: within 2 business days of confirming it — faster, because there is nothing to ship back or inspect.

For a return: we inspect within 3 business days of arrival, then issue the refund within 5 business days of approval.

In both cases your bank then takes a further 5–10 business days to post it. That part is controlled by your bank, not by us.

What does the one-year warranty cover?

One year from delivery, against manufacturing defects: stitching coming apart under normal use, the surface layer separating from the backing, anti-slip backing failure, and material cracking or splitting that is not the result of damage or misuse.

It does not cover normal wear, cuts and tears from cargo or pets, accident or flood damage, chemical damage, sun fading beyond what is normal for the material, trimmed or modified items, or a custom-fit item installed in a different vehicle than the one it was made for.

Email us with the subject line Warranty Claim and photos of the defect. Approved claims are resolved by repair, replacement, or refund at no cost to you.

Do you require an unboxing video?

No. Clear photographs are enough.

Payment and Tax

Is sales tax included in your prices?

No. Prices are shown in U.S. dollars before tax. Sales tax is collected where required by applicable law, calculated automatically at checkout based on your shipping address, and remitted to the appropriate tax authority.

Where a state or local delivery fee applies — for example the Colorado Retail Delivery Fee on qualifying deliveries to Colorado addresses — it appears as a separate line item at checkout.

If you believe sales tax was charged incorrectly on your order, email support@supezcar.com with your order number. We will review it and refund where appropriate.

What if I am a business buying for resale?

Supezcar sells directly to consumers, and we may decline orders that appear to be placed for resale. If you have a bulk requirement, email us with the subject line Business Inquiry and we will discuss it with you properly rather than have you order through the website.

Are my payment details safe?

Payments are handled by PCI-DSS compliant payment providers. We never receive or store your full card number, CVV, or banking credentials — only a transaction confirmation, the card type, the last four digits, and the billing address.

We will never ask you for payment details by email. If you receive a message claiming to be from Supezcar and asking for them, do not reply — forward it to support@supezcar.com.

Contact

How do I reach you?

Nestrient LLC (doing business as Supezcar) 1500 N Grant St Ste N Denver, CO 80203 United States

Email: support@supezcar.com Support hours: Monday through Friday, 9:00 AM to 5:00 PM Mountain Time, excluding U.S. federal holidays Response time: within 1 business day

Using the right subject line gets you an answer faster: Fitment Question, Order Status, Cancel Order, Return Request, Damaged or Incorrect Order, Missing Package, Warranty Claim, Missing Refund, Business Inquiry.

The Denver address above is our business mailing address. It is not a store and not a returns facility — returns must be authorized first.

Company Name: Nestrient LLC
Company Address: 1500 N Grant St Ste N, Denver, CO 80203, United States
Shop Name: Supezcar
Brand Name: Supezcar
Support Email: support@supezcar.com